We have compiled some of our clients’ most asked questions and sorted them according to category. If you don’t find your question here, please do not hesitate to contact us!
Service Alberta Information
Service Alberta has put together some excellent information on the following topics. Please click on the link to explore each in more detail.
Vehicle Registration FAQs
The Bill of Sale/Lease Agreement must contain the date, name and signatures of the buyer and seller as well as the year, make, model and serial number of the vehicle.
The Proof of Insurance must have all buyer(s) listed and be in effect on the day that you come to register the vehicle. We will not accept expired insurance or a policy that has not started yet.
All buyers listed on the Bill of Sale or Lease must be present in order to register the vehicle. If one party cannot make it, we require a completed Authorization Form (PDF) in order to complete the service.
If the registered owner cannot come in to renew, you can bring in the original current registration certificate (or clear copy of), or a completed Authorization Form (PDF) that gives consent to another person to renew on their behalf. Proof of Insurance is mandatory.
We will ask you for valid identification and your current registration or bill of sale. Once the vehicle has passed the inspection, the mechanic will give you an Inspection Certificate. Bring this back along with your proof of ownership and valid insurance in order to obtain an Alberta licence plate.
Should your vehicle come from outside the country, in addition to the above requirements, you will need to bring the original Transport Canada Vehicle Import Form (Form 1) that you received when the vehicle entered into Canada.
A Vehicle Information Report will tell you the registration history of the vehicle in Alberta, what the status of the vehicle is, for example, active, written off, stolen, etc. It will also tell you if there are any liens (unpaid debt) in Alberta, but if there are, it will not give any details about the lien.
A Lien Search will tell you details about any outstanding liens – who owes the debt, and who the debt is owed to. However, it will not tell you any information about the vehicle itself.
If you are looking for more comprehensive information, a CarProof Search will give you Canada-wide data about the vehicle.
All search products are non-refundable so please ensure you have the correct serial number for the vehicle. Knowing the year, make and model is also helpful.
The plate of your choosing will take approximately 4-5 weeks to be manufactured and then mailed out to you. The Support Your Troops plate configuration cannot be chosen, but will be mailed out to you within 6 business days with a pre-set number. Once you receive the plate, there will be a fee to exchange it with the licence plate on a currently registered vehicle.
Please note that these specialty plates must be ordered in the name in which the vehicle is to be registered. Unfortunately you cannot order one under your name as a gift for someone else.
You must present valid identification and valid insurance for the vehicle. If the vehicle is moving outside of Alberta, you will also need to provide proof of ownership for the vehicle. Depending on your situation, the duration of the In-Transit Permit can range from 24 hours up to 7 days.
Driver Licensing FAQs
- Legal Presence/Status in Canada (ie. Canadian birth certificate/passport, Permanent Residency card, Foreign Passport and Work Permit, etc)
- Secondary Identification (ie. Alberta Health Care card)
- Proof that you are an Alberta Resident
Please click here for a complete list of the Government’s identification and residency requirements.
We require a signed parental consent form for minors (under 18) and identification from who is giving consent as well as the required identification for the minor. Grandparents, aunts/uncles and siblings cannot give parental consent for minors unless they are the court-appointed legal guardian.
If a minor is married or self-supporting, they do not require parental consent. Proof of marriage or self-support is mandatory, such as utility bills, rent receipts and pay stubs
The Class 7 learner test is available in several languages including Punjabi, Hindi, Arabic, French and Chinese. All other classes of knowledge tests must be done in English. All exams are done on the computer as paper tests are no longer available.
It is always advised to come into our office to check your driver file prior to paying for your test. Eligibility can only be checked in person with valid identification. Situations such as not enough time spent as a learner, unpaid fines, and suspensions can all impact your eligibility for the exam. It is convenient to use our online booking system, however if you discover that you cannot take the test for any reason after you have paid for your booking, your fee is non-refundable.
We require payment in order to hold your appointment time. Road Tests are non-refundable once booked.
We invite you to use our Express Road Test Booking line in order to save you time when you come in.
Should you have any medical conditions that affects your driving such as diabetes or prior heart attack/stroke, you will need to notify us and may need to present a completed driver medical form.
Depending on your current status in Canada, you may also have to present a valid work or study permit or new Permanent Residency documentation.
If your card has expired for more than 6 months, you will be required to present proof of your status in Canada as well as your proof of residency in Alberta. If your driver licence has expired for more than 3 years, you will be required to complete both a learner and a road test, in addition to presenting proof of status and residency. The Government’s list of identification and residency requirements can be found here.
For a name change, you will also have to bring proof of the change, such as a marriage certificate, birth certificate or a legal change of name certificate. All documents shown must be original.
If you have any vehicles actively registered under your name, once the information on file is changed, we are required to print out a new copy of the registration documents for all vehicles. A nominal fee will apply for each printed registration.
In addition to surrendering your out-of-province licence, you will need to complete a vision exam in our office. If you have a commercial class licence, you will also need to present a completed medical form.
If you hold a licence from a non-reciprocal country, you are required to take the learner test first. Once you pass the test, you must surrender your original out-of-country licence prior to being issued a Class 7 Alberta licence. Depending on how much driving time is associated with your licence, you may be eligible for an exemption to the one-year waiting period for the road test.
If you require your Driver Abstract but are unable to come in personally, you can authorize another person to appear at the registry to obtain your Driver Abstract. You will complete the Driver Abstract Consent form, and the authorized person will complete the Driver Abstract Statement of Intent form (both forms can be found here). With these two forms together we can release your abstract. That person will be required to show proper identification and make payment.
If you live outside of Alberta and do not have anyone that can come on your behalf, you must follow the Detailed Instructions For Notarized Request for Personal Driving and Motor Vehicle Information (PDF) and complete the Notarized Request for Personal Driving and Motor Vehicle Information (found here) to obtain your driving information.
Your doctor or physiotherapist will complete a Disabled Parking Placard Application (PDF)which you will bring in to have a placard issued to you. The type of Parking Placard (short term vs. long term or permanent) will be determined by your doctor.
To renew your placard, your doctor will have to complete a new application unless you have a Permanent Parking placard. To renew a permanent placard, simply come into our office to self-declare.
Corporate Registry FAQs
If you are setting up a Named company, you will have to do a name search (NUANS report) to ensure the name you have chosen is available for use.
Once the paperwork is filled out and the NUANS report is complete (if applicable), the company is ready to be incorporated. Numbered companies can be set up right away as there is no NUANS needed. Completion time for a named company is dependent on how long it takes the search house to generate the NUANS report.
We also carry the Legal Ease Incorporation kits in our office.
Vital Statistics FAQs
Alberta Health Care FAQs
- Identity (photo identification)
- Legal Entitlement in Canada
- Alberta Residency
You will also have to complete a New Application for Alberta Health Care, which is available in our office or on the Alberta Health Care Website.
Alberta Health and Wellness allows an individual to replace their card up to 5 times at no charge. For any subsequent replacements, you will have to complete a statutory declaration and have it signed in front of a Commissioner of Oaths. A fee will apply for this service.
Personal Property FAQs
The Government has provided an excellent list of Common Questions regarding the Personal Property Registry.
Land Titles FAQs
If the property is located in Edmonton, you can find the Legal Land Description by street address on the City of Edmonton’s website. Alternatively, we can perform the search for you in our office for a nominal fee in addition to the fee for the Land Title search.
Edmonton: John E. Brownlee Building; 10365 97 Street NW. Phone:(780) 427-2742
Calgary: Service Alberta Building; 710 4 Avenue NW. Phone: (403) 297-6511
Both locations are open 8:15 am to 4:00 pm Monday to Friday, and can be reached via email at email@example.com.
The Government has compiled an excellent list of Common Questions about Land Titles. Please go here for more information.
General Service FAQs
We do not accept payment for City of Edmonton bylaw or parking tickets (blue and white ticket), airport or Impark-type parking tickets, and summons (pink ticket). Also, we cannot take payment for tickets that have been given an extended time to pay, or a reduced amount.
Fines and ticket payments may only be paid by cash, debit or credit card. There will be a service fee charged per ticket paid.
The fee charged for this service is dependent on the number of or the complexity of the documents to be signed.
Unfortunately we do not register boats or pleasure crafts; registration is done through Transport Canada.
All Boat Testing is done online, not through the registry. We have partnered with the Ace Boater website for the course and final exam. Click here to access the website, use the code word “ACEBOATER10” and let them know we referred you in order to get a discount off your exam fee.